PLACING AN ORDER
Please mail or FAX your order, or call us toll-free during business hours. We encourage you to pre-book your Spring Master Order so that we may reserve your plants. An acknowledgement will be sent to you for orders placed for shipment during the spring months. New orders or changes to existing orders within 2 weeks of shipment will only be acknowledged verbally, however, a new printed acknowledgement will be provided upon request. Please note that we reserve the right to market any unsold plants that remain on any pre-booked Spring Master Order after Mother’s Day, unless prior arrangements have been made.

MINIMUM ORDER
For orders to be picked up at our nursery, there is no minimum order. Please order in full flats; orders for partial or mixed flats are subject to a special handling charge of $.30 per pot during March, April, and May. Perennial IMPACT Orders for delivery require a minimum quantity of 5 plants per variety. Orders with less than 5 IMPACT containers of each variety are subject to a special handling charge of $.30 per pot during March, April, and May.

TERMS OF SALE
Customers who wish to purchase from Millcreek Gardens LLC must have a valid Nursery Dealer Certificate or a Nursery Inspection Certificate and a Vendor’s License. All sales are on a “cash on delivery” (COD) basis unless a credit account has been established. To establish a credit account, please fill out our credit application (you must have Adobe Acrobat Reader 4.0 or later installed on your computer) and return it to us at least 4 weeks before the date of shipment for approval. For those customers with a credit account, our terms are NET 30 days from the invoice date. A service charge of 2% per month (24% per annum) will be assessed to accounts past 30 days. Accounts past 60 days will automatically become “cash only” accounts. We accept cash, check, money order, VISA, and MasterCard. Please note that credit cards can only be used at the time of sale, not for Net 30 purchases. All orders are accepted subject to prior sale, crop harvest, or other causes beyond our control. Prices are FOB our nursery in Ostrander, Ohio, and are subject to change without prior notice. Customer accounts with checks returned for non-sufficient funds will be assessed a $25.00 fee. The customer acknowledges acceptance of these terms of sale when a purchase is made.

LABELING
All of our plants are labeled with a Millcreek Gardens Custom Tag. Our tags have a full color picture, plant description, and a unique bar code for scanning and easy inventory control. In addition, we also offer a Labeling and Pre-Pricing Service (click here for printable document) for customer orders for a nominal charge. Please contact us for details.

DISCOUNTS
A volume discount of 2% is applied to orders with a value over $1,000, and a discount of 4% is applied to orders with a value of $2,500 or more.

GUARANTEE
We guarantee any plant we sell to be in healthy growing condition and true to name when it leaves our nursery. Claims for any cause must be made within five days of delivery of stock. We cannot give credit for losses of stock by causes over which we have no control. We cannot be liable for any amount greater than the purchase price.

WEEKLY AVAILABILITY LIST
Our "Honor Roll" weekly availability list is updated each week and is available by FAX or email. We can send it to you weekly, biweekly, or monthly any time between March 1 and October 1. Please contact us if you would like to receive The 'Honor Roll". You may also view The "Honor Roll" on our website.

SHIPPING INFORMATION
Millcreek Gardens offers a delivery service on our own trucks within a 250-mile radius of Columbus, Ohio.  Please see the chart below for required minimum orders as well as our Delivery Service Fee schedule. Customers are requested to have sufficient personnel available for unloading of orders at time of delivery. We ask that orders for shipment are made in full flats. Orders of partial or mixed flats are subject to a special handling charge of $.30 per pot during the months of March, April, and May.  IMPACT orders for delivery require a minimum quantity of 5 plants per variety. Orders with less than 5 IMPACT containers of each variety are subject to a special handling charge of $.30 per pot during March, April, and May. * We do not ship U.P.S. or FedEx. * 

DELIVERY SERVICE FEE SCHEDULE
Millcreek Gardens LLC offers a convenient Delivery Service for shipping our plants. Delivery Service Rates are based upon order value and distance from our nursery. We will contact you prior to shipment to arrange a date for delivery. Due to the current volatility of fuel prices, all rates are subject to change without notice.

ORDER PICKUPS
We encourage you to pick-up your order at our nursery. There is no minimum order for orders that will be picked up at our nursery. For all customer order pickups, we ask that you please call in advance to schedule a pick-up time so that your order will be pulled and ready upon your arrival. Click here for a map or directions to our nursery.

VISITORS
We welcome all visitors to enjoy our fine selection of perennials, herbs, and other garden plants. We also invite you to peruse our display garden which showcases many of the plants we grow. We encourage you to arrange your visit prior to coming so that we may serve you best.

HOURS OF OPERATION