PLACING AN ORDER
Please mail or FAX your order, or call us toll-free during business hours. We encourage you to pre-book your Spring Master Order. We will reserve your plants and an acknowledgement will be sent to you for plants you would like to receive before April 30, 2010. You may order off our "Honor Roll" Availability List at any time. An Acknowledgement will be sent to you upon request. New orders or changes to existing orders within 2 weeks of shipment will only be acknowledged verbally, however, a new printed acknowledgement will be provided upon request. Please note that we will market any unsold plants that remain on any pre-booked Spring Master Order after April 30, 2010 unless prior arrangements have been made.

MINIMUM ORDER
For orders to be picked up at our nursery, there is no minimum order. Please order in full flats; orders for partial or mixed flats are subject to a special handling charge of $.30 per pot during March, April, and May.

Perennial orders for delivery for IMPACTS, Peonies, and 2-Gallon Grasses require a minimum quantity of 5 plants per variety. Orders with less than 5 containers of each variety are subject to a special handling charge of $.30 per pot during March, April, and May.

TERMS OF SALE
Customers who wish to purchase plants wholesale from Millcreek Gardens LLC must have a valid Nursery Dealer Certificate or a Nursery Inspection Certificate and a Vendor’s License. All sales are on a “cash on delivery” (COD) basis unless a credit account has been established. To establish a credit account, please fill out our credit application (you must have Adobe Acrobat Reader installed on your computer) and return it to us at least 4 weeks before the date of shipment for approval. For those customers with a credit account, our terms are NET 30 days from the invoice date. A service charge of 2% per month (24% per annum) will be assessed to accounts past 30 days. Accounts past 60 days will automatically become COD accounts and you will need to re-apply for credit. We accept cash, check, VISA, MasterCard, and Discover. All orders are accepted subject to prior sale, crop harvest, or other causes beyond our control. Prices are FOB our nursery in Ostrander, Ohio, and are subject to change without prior notice. Customer accounts with checks returned for non-sufficient funds will be assessed a $35.00 fee. The customer acknowledges acceptance of these terms of sale when a purchase is made.

We accept payment by Cash or Check, .

DISCOUNTS
A volume discount of 2% is applied to orders with a value over $1,000, and a discount of 4% is applied to orders with a value of $2,500 or more per shipment. Discounts will not be given for orders from customers with overdue balances.

LABELING and PRE-PRICING
Most of our plants are labeled with a Millcreek Gardens LLC Custom Tag. Our tags have a full color picture, plant description, and a unique bar code for scanning and easy inventory control. Some plants may be labeled with a different tag due to royalty requirements. In addition, we also offer a Pre-Pricing Service (click here for printable document) for customer orders for a nominal charge. Please contact us for details.

GUARANTEE
We guarantee any plant we sell to be in healthy growing condition and true to name when it leaves our nursery. Claims for any cause must be made within five days of delivery of stock. We cannot give credit for losses of stock by causes over which we have no control. We cannot be liable for any amount greater than the purchase price.

SHIPPING INFORMATION
Millcreek Gardens LLC offers a delivery service on our own trucks within a 250-mile radius of Columbus, Ohio. Please see the chart below for required minimum orders as well as our Delivery Service Fee schedule. Customers are requested to have sufficient personnel available to expedite unloading at time of delivery. If you prefer, you may pick up your order at the nursery - please call us at least 24 hours in advance to place your order and arrange a pickup time so that we may have your order ready for you. Orders for pickup must be scheduled ahead in March, April, and May. Orders placed after 4 p.m. Friday for Pickup the following Monday will be available for pickup after 12 noon on Monday.  Orders of partial or mixed flats are subject to a special handling charge of $.30 per pot during the months of March, April, and May.  IMPACT orders for delivery require a minimum quantity of 5 plants per variety. Orders with less than 5 IMPACT containers of each variety are subject to a special handling charge of $.30 per pot during March, April, and May. * We do not ship U.P.S. or FedEx. * 

DELIVERY SERVICE FEE SCHEDULE
Millcreek Gardens LLC offers a convenient Delivery Service for shipping our plants. Delivery Service Rates are based upon order value and distance from our nursery. We will contact you prior to shipment to arrange a date for delivery. Due to the current volatility of fuel prices, all rates are subject to change without notice.

ORDER PICKUPS
We welcome you to pick up your order at our Nursery. There is no minimum order for orders that will be picked up at our nursery.

Orders for pickup must be scheduled ahead in March, April, and May. We ask that you place your order 24 hours in advance so that we may have your order ready upon your arrival. Orders placed after 4 p.m. Friday for Pickup the following Monday will be available for pickup after 12 noon on Monday. We will be happy to accommodate unannounced walk-in customers, however, you may have an extended wait.

Please note if you arrive during the lunch hour of 12:30-1:30 pm your checkout will be handled as efficiently as possible, however, you may experience a delay.

Customer orders must be loaded by 4:30 pm.

Click here for a map or directions to our nursery.
 

WEEKLY AVAILABILITY LIST
Our "Honor Roll" weekly availability list is updated and broadcast every Friday and is available by email or FAX and is posted on our website. In addition, you can subscribe to receive the "Honor Roll" availability list by email or FAX. We can send it to you weekly, biweekly, or monthly any time between March 1 and October 1. Please contact us if you would like to receive The 'Honor Roll".

VISITORS
We welcome all visitors to enjoy our fine selection of perennials, herbs, and other garden plants. Our beautiful display garden showcases many of the plants we grow. We encourage you to arrange your visit prior to coming so that we may serve you best.

HOURS OF OPERATION