PLACING AN ORDER
Please email or FAX your order, or call us toll-free during business hours. You may order plants from our weekly Honor Roll Availability List at any time for pickup or delivery in the current week. An acknowledgement will be sent to you upon request. You may also place a "Master Order" for plants you wish to receive at a specific ship date in the future. We will reserve your plants and an acknowledgment will be sent. Multiple ship dates are accepted. Master Orders will be shipped in their entirety (subject to availability) on the date(s) you specify.

MINIMUM ORDER
For orders to be picked up at our nursery, there is no minimum order. Please order in full flats; orders for partial or mixed flats are subject to a special handling charge of $.35 per pot during March, April, and May.

Perennial orders for delivery for IMPACTS, Peonies, and 2-Gallon Grasses require a minimum quantity of 5 plants per variety. Orders with less than 5 containers of each variety are subject to a special handling charge of $.35 per pot during March, April, and May.

TERMS OF SALE
Customers who wish to purchase plants wholesale from Millcreek Gardens LLC must have a valid Nursery Dealer Certificate or a Nursery Inspection Certificate and a Vendor’s License. All sales are on a “cash on delivery” (COD) basis unless a credit account has been established. To establish a credit account, please fill out our credit application (you must have Adobe Acrobat Reader installed on your computer) and return it to us at least 4 weeks before the date of shipment for approval. For those customers with a credit account, our terms are NET 30 days from the invoice date. A service charge of 2% per month will be assessed to accounts past 30 days. Accounts past 60 days will automatically become COD accounts and you will need to re-apply for credit. We accept cash, check, VISA, MasterCard, and Discover. All orders are accepted subject to prior sale, crop harvest, or other causes beyond our control. Prices are FOB our nursery in Ostrander, Ohio, and are subject to change without prior notice. Customer accounts with checks returned for non-sufficient funds will be assessed a $35.00 fee. The customer acknowledges acceptance of these terms of sale when a purchase is made.

Click here to view links to connect to either the Ohio Department of Agriculture [to obtain the Nursery Dealer Certificate or Nursery Inspection Certificate forms] or to the State of Ohio Department of Taxation website [for the State of Ohio Vendor's License application].

We accept payment by Cash or Check, .

DISCOUNTS
A volume discount of 2% is applied to orders with a value over $1,500, and a discount of 4% is applied to orders with a value of $3,000 or more per shipment. Discounts will not be given for orders from customers with overdue balances.

LABELING and PRE-PRICING
Most of our plants are labeled with a Millcreek Gardens LLC Custom Tag. Our tags have a full color picture, plant description, and a unique bar code for scanning and easy inventory control. Some plants may be labeled with a different tag due to royalty requirements. In addition, we also offer a Pre-Pricing Service (click here for printable document) for customer orders for a nominal charge. Please contact us for details.

GUARANTEE
We guarantee any plant we sell to be in healthy growing condition and true to name when it leaves our nursery. Claims for any cause must be made within five days of delivery of stock. We cannot give credit for losses of stock by causes over which we have no control. We cannot be liable for any amount greater than the purchase price.

SHIPPING INFORMATION
Millcreek Gardens LLC offers a delivery service on our own trucks within a 250-mile radius of Columbus, Ohio. Please see the chart below for required minimum orders as well as our Delivery Service Fee schedule. Customers are requested to have sufficient personnel available to expedite unloading at time of delivery. If you prefer, you may pick up your order at the nursery - please call us at least 24 hours in advance to place your order and arrange a pickup time so that we may have your order ready for you. Orders for pickup must be scheduled ahead in March, April, and May. Orders placed after 4 p.m. Friday for Pickup the following Monday will be available for pickup after 12 noon on Monday.  Orders of partial or mixed flats are subject to a special handling charge of $.35 per pot during the months of March, April, and May.  IMPACT orders for delivery require a minimum quantity of 5 plants per variety. Orders with less than 5 IMPACT containers of each variety are subject to a special handling charge of $.35 per pot during March, April, and May. * We do not ship U.P.S. or FedEx. * 

DELIVERY SERVICE FEE SCHEDULE
Millcreek Gardens LLC offers a convenient Delivery Service for shipping our plants. Delivery Service Rates are based upon order value and distance from our nursery. We will contact you prior to shipment to arrange a date for delivery. Due to the current volatility of fuel prices, all rates are subject to change without notice.

ORDER PICKUPS
We welcome you to pick up your order at our Nursery. There is no minimum order for orders that will be picked up at our nursery.

Orders for pickup must be scheduled ahead in March, April, and May. We ask that you place your order 24 hours in advance so that we may have your order ready upon your arrival. Orders placed after 4 p.m. Friday for Pickup the following Monday will be available for pickup after 12 noon on Monday. Unannounced walk-in customers may experience a longer than normal wait during the busy Spring season.

Please note if you arrive during the lunch hour of 12:30-1:30 pm your checkout will be handled as efficiently as possible, however, you may experience a delay.

Customer orders must be loaded by 4:30 pm.

Click here for a map or directions to our nursery.
 

WEEKLY AVAILABILITY LIST
Our "Honor Roll" weekly availability list is updated and broadcast every THURSDAY. You can subscribe to receive the "Honor Roll" availability list by email or FAX. We can send it to you weekly or monthly any time between March 1 and October 1. Please contact us if you would like to receive The "Honor Roll".

In addition, we have LIVE availability our website.
 

VISITORS
We welcome all visitors to enjoy our fine selection of perennials, herbs, and other garden plants. Our beautiful display garden showcases many of the plants we grow. We encourage you to arrange your visit prior to coming so that we may serve you best.

HOURS OF OPERATION